Sales and consignment terms:
Supplied diamonds are always "conflict-free"; they come from legitimate sources and are in compliance with the resolutions of the United Nations. The seller warrants this based on the information given by the diamond dealer (orally or in writing). Delivered gemstones can be treated using conventional methods. The images and values given are only indicative and may vary slightly from the actual article to which any transaction or sales transaction is linked. Content and images are protected by copyright.
All invoices are payable at the above account. Complaints relating to supplied goods and services should be sent to us by registered mail, at the latest 8 days after receipt of goods or invoice. Because all orders are custom made and diamonds, precious metals or other commodities are only purchased from our supplier as you place an order, purchases can not be returned nor refunded. Any prices quoted are subject to errors, typos, changes in currency and precious metal prices and the fluctuations in supply and demand on the diamond market. In the absence of payment on the due date or delayed return of the goods, open invoices or consignment notes shall automatically and without notice bear a monthly interest at 12% per year. Moreover, the amount fixed may be increased by the economic loss (= deposit amount x rotation x mark x period + depreciation due to display or obsolescence) with a minimum of 25% of the invoice or deposit amount (with a minimum of 80 Euro).
The goods remain our sole property until all invoices and bills paid in full. The goods travel at risk of the customer, starting from the exit of our premises, unless otherwise agreed to ship insured with a specialized delivery service company. Repair services will be performed to the best of our abilities, but on the full responsibility of the principal. Insurance must be taken out by the client. Goods in consignment or commissioned goods may be sold only with our explicit permission. On our request, they must be returned immediately. Received payments serve as a security deposit for the consigned merchandise; they
are never a confirmation of a sales agreement. The signatory personally and undividedly warrants all deposit balances or any damages arising from this agreement. The agreed delivery times and prices are only indicative and not binding. If the order is cancelled, the customer is obliged to compensate at least 30% of the amount ordered. By accepting this document the client or customer accepts the aforementioned terms and conditions. In case of dispute only courts of our choice have jurisdiction.
EU online dispute resolution: http://ec.europa.eu/odr